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The Influence of Self-Esteem on Communication Skills in Estheticians: Focusing on the Mediating Effects of Empathy Ability
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피부관리사의 자아존중감이 의사소통능력에 미치는 영향: 공감능력의 매개효과를 중심으로

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Type
Academic journal
Author
Lee Su-Hee (가톨릭관동대학교)
Journal
한국경영컨설팅학회 경영컨설팅연구 경영컨설팅연구 제21권 제4호 KCI Accredited Journals
Published
2021.11
Pages
69 - 80 (12page)

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The Influence of Self-Esteem on Communication Skills in Estheticians: Focusing on the Mediating Effects of Empathy Ability
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In modern times, people’s desire for a healthy lifestyle has been on the rise. To meet such needs, esthetic services have become more popular. Under these circumstances, it has been important to enhance the competence of estheticians who provide intangible services with a particular skill. This study attempted to investigate the influence of self-esteem on communication skills through empathy ability against estheticians. Specifically, it examined the effects of self-esteem on cognitive empathy, affective empathy, socio-technical empathy and investigated the improvement of communication skills which include acceptance, transfer and coordination competencies through such empathy ability. For this, a questionnaire survey was performed against a total of 302 estheticians in Seoul, Gyeonggi-do and Gangwon-do, and data were collected and analyzed. The results found the followings: Self-esteem had a statistically significant effect on empathy ability (cognitive empathy, affective empathy, socio-technical empathy). In addition, cognitive and socio-technical empathies revealed a positive influence on acceptance, transfer and coordination competencies. Among such empathy abilities, however, it was cognitive empathy which revealed no statistically significant influence on transfer competency. It is anticipated that the study results would provide implications for improving self-esteem and empathy ability which are needed for estheticians to develop their communication skills.
#피부관리사 #자아존중감 #공감능력 #의사소통능력 #Esthetician #Self-esteem #Empathy Ability #Communication Skills

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References (89)

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강지연 / 2019 / 중간관리자의 의사소통역량 척도 개발 및 타당화 / 한국심리학회지: 산업 및 조직 32(4):439~471 dbpia 김종규 / 2015 / 의사소통역량 평가를 위한 자기 진단 모형 개발 / 수사학 (23):389~422 dbpia 김태훈 / 2015 / 공감(Empathy)에 관한 연구 / 초등도덕교육 (47):1~28 dbpia 김혜리 / 2013 / 아동의 인지적·정서적 공감 능력과 사회적 행동 간의 관계 / 한국심리학회지: 발달 26(1):255~275 dbpia 모영현 / 2020 / 리더의 공감이 조직구성원의 성과에 미치는 영향: 조직구성원의 실패내성의 매개효과를 중심으로 / 경영컨설팅연구 20(4):25~37 dbpia

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