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논문 기본 정보

자료유형
학술저널
저자정보
김우제 (서울과학기술대학교) 우동훈 (서울과학기술대학교) 김자희 (서울과학기술대학교)
저널정보
조선대학교 공학기술연구원 공학기술논문지 공학기술논문지 제16권 제1호
발행연도
2023.3
수록면
49 - 57 (9page)
DOI
10.35272/jaet.2023.16.1.49

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초록· 키워드

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While many companies facing IT outsourcing are approaching the decision to changeor maintain their vendors, previous research has focused mainly on the decision factors for initialoutsourcing and individual outsourcing types. Although some studies have been conducted on IToutsourcing, they have been limited to specific quality or threat factors. This study identifieddecision factors from the perspectives of IT outsourcing service users and providers and analyzedthe frequency and importance of decision factors among respondent groups. In addition, toimprove service quality, the weights between decision factors were calculated and prioritized, andthe Mann-Whitney U test was conducted to confirm the differences in weights between the twogroups. The findings of this study are as follows. First, the individual perception items of IToutsourcing service experience were categorized into 17 outsourcing decision factors. Second,differences in outsourcing decision factors were found between user groups and service providergroups. Third, the importance of the identified decision factors was confirmed through decisionanalysis. The IT outsourcing decision factors derived from this study will be helpful for decisionmakers who need to maintain or change vendors through outsourcing contracts.

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