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Suggestions what need to be done to improve the airline services of the LCC
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저비용항공사의 항공서비스 개선을 위한 과제

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Type
Academic journal
Author
Kim, Jeong Sook (제주대학교)
Journal
Korean Association of Human Ecology Korean Journal of Human Ecology Vol.24 No.1 KCI Accredited Journals
Published
2015.2
Pages
49 - 67 (19page)

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Suggestions what need to be done to improve the airline services of the LCC
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Abstract· Keywords

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The study aims to review airline services like the domestic line performance, the general flight fares and website discount fairs, reservation cancellation and cancellation charges, reroutings and personal discount system of the low cost carriers(LCC), and suggest what needs to be done to improve the airline service. The improvements to be made by the LCC should include increasing regular domestic lines, providing information compared for consumers, relieving the toll to call the service center, revising the conditions on reservation cancellation penalty, rerouting charges, revising the consumer dispute resolution standards, and promoting frequent fliers program. Development strategies should be established that can boost consumer benefits through the improvement of the airline services.
#low cost carriers #airline services #reservation cancellation charges #consumer dispute resolution standards

Contents

Abstract
Ⅰ. 서론
Ⅱ. 항공서비스 현황
Ⅲ. 항공서비스 개선을 위한 과제
Ⅴ. 결론 및 제언
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