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The Effect of Perceived Role Stress of Employees on Job Burnout, Teamwork and Job Performance in Franchisor of the food service industry
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외식프랜차이즈본부 종사원의 지각된 역할스트레스 요인이 직무소진과 조직-팀워크 및 개인-직무성과에 미치는 영향

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Type
Academic journal
Author
Lee, Jung-Un (세종대글로벌지식교육원) Lee, Yong-Ki (세종대학교)
Journal
the Korean FoodService Association FoodService Industry Journal Vol.11 No.4 KCI Accredited Journals
Published
2015.12
Pages
127 - 140 (14page)

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The Effect of Perceived Role Stress of Employees on Job Burnout, Teamwork and Job Performance in Franchisor of the food service industry
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Research history (2)

2017

The effect of perceived person-environment fit of franchise employees on psychological ownership, job performance, and customer orientation
이정운 경영학과 2017.01 Thesis

2015

The Effect of Perceived Role Stress of Employees on Job Burnout, Teamwork and Job Performance in Franchisor of the food service industry
Lee ,  Jung-Un ,  Lee FoodService Industry Journal 2015.12 Academic journal
  • Are you curious about the follow-up research of this article?
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Abstract· Keywords

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Franchise of the food service industry takes up the biggest part in domestic franchise industry and it is growing at a rapid rate in terms of the number of brands and sales. Due to characteristics of business, franchisor makes their brand grow through a complex and organic relationship with affiliated stores and suppliers while supervising them. Employees working for franchisors are exposed to a great deal of role stress since they ought to deal with headquarters, suppliers and customers with having to keep the system operational. Employees in a franchisor generally perform extensive duties without segregation of duties, which may cause high level of stress and result in negative performance as they face limit of job domain, a conflict with affiliated stores and so on. The purpose of this study is to identify how perceived role stress of employees influences job burnout, teamwork and job performance in franchisor of the food service industry and to provide implication in a perspective for a long-term and stable management of the franchise in the food service industry. For these purpose, the authors developed several hypotheses and collected data from employees in franchisors of the food service industry. The data were analyzed using frequence, reliability, and confirmatory factor analysis, and SEM(structural equation modeling) with SPSS/WIN 18.0 and AMOS 20.0. The result of the overall model analysis appeared as follows: χ<SUP>2</SUP>=43.599, d.f=38(χ<SUP>2</SUP>/d.f=1.147), p=.245, GFI=.959, AGFI=.929, RMSEA=.029, NFI=.910, CFI=.987. Since the result of the overall model analysis demonstrated a good fit, we could further analyze our data. The findings can be summarized as follows: First of all, role ambiguity and role conflict which sub factor of role stress had positive effects on job burnout. Secondly, job burnout had negative effects on teamwork. Thirdly, job burnout had negative effects on job performance. Fourth, job performance between teamwork by postulating that "job performance positively influences on the teamwork" had been rejected. Finally, these findings were discussed, and implications and limitations were also provided.
#Role Stress #Job Burnout #Teamwork #Job Performance #Franchise

Contents

Abstract
Ⅰ. 서론
Ⅱ. 이론적 고찰
Ⅲ. 연구방법
Ⅳ. 결과 및 고찰
Ⅴ. 결론
참고문헌

References (43)

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[학술지(정기간행물)] - 구효진 / 2011 / A Study on the Burnout Differences by Job Characteristics: Focusing on Casino Dealers and F/B Employees / 관광레저연구 23 (6) : 569 ~ 586 dbpia [학술지(정기간행물)] - 김건 / 2015 / 특급호텔 종사원의 감정소진이 조직유효성에 미치는 영향에 관한 연구 - 경영형태의 조절효과를 중심으로 - / 관광연구 29 (6) : 309 ~ 326 google schola [학술지(정기간행물)] - 김민주 / 2005 / E-Learning의 교육훈련프로그램 구성요소와 교육효과성간의 관계-항공사 종업원을 대상으로 / 관광경영학회 25 (0) : 51 ~ 73 google schola [학술지(정기간행물)] - 김연선 / 2010 / 특급호텔 직원의 셀프리더십, 팀웍, 자기효능감, 직무만족, 조직몰입 및 직무성과에 관한 인과관계 연구 / 호텔관광연구 12 (2) : 97 ~ 108 google schola [학술지(정기간행물)] - 김지희 / 2010 / 호텔 구성원의 역할 스트레스 요인, 소진, 이직의도 간 영향관계 연구 - 조직 커뮤니케이션의 조절 효과를 중심으로 - / 관광연구 25 (3) : 139 ~ 159 google schola

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