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User's Satisfaction with Universal Design in Local Government's Public Service Center - Focusing on Public Service Centers in Gwangju Metropolitan City -
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지방자치단체 민원실의 유니버설디자인에 대한 이용자 만족도 조사연구 : 광주광역시 구청사를 중심으로

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Type
Academic journal
Author
Choe, Ah-Jin (전남대학교) Kim, Mi-hee (전남대학교)
Journal
The Korean Housing Association Journal of the Korean Housing Association Vol.27 No.4 KCI Accredited Journals
Published
2016.8
Pages
67 - 76 (10page)

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User's Satisfaction with Universal Design in Local Government's Public Service Center - Focusing on Public Service Centers in Gwangju Metropolitan City -
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Research history (5)

2016

User’s Satisfaction with Universal Design in Local Government’s Public Service Center - Focusing on Public Service Centers in Gwangju Metropolitan City -
Choe ,  Ah-Jin ,  Kim Journal of the Korean Housing Association 2016.08 Academic journal
User’s Satisfaction with Universal Design in Local Government’s Public Service Center - Focusing on Five District’s Public Service Centers in Gwangju Metropolitan City -
Choe ,  Ah-Jin ,  Kim 한국주거학회 학술대회논문집 2016.04 Proceeding
The Evaluation of Application for Universal Design Principles in Local Government’s Public Service Center - Focusing on Five District’s Public Service Centers in Gwangju Metropolitan City -
Choe ,  Ah jin ,  Kim Journal of the Korean Institute of Interior Design 2016.02 Academic journal

2015

The Evaluation of the Public Service Center in Aspects of Universal Design Principles - Focused on 5 Public Service Center in the City of Gwangju Metropolitan -
Choe ,  Ah Jin ,  Kim 한국실내디자인학회 학술대회논문집 2015.05 Proceeding
Application of Universal Design and User Satisfaction in Local Government’s Public Service Center
최아진 2015.01 Thesis
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Abstract· Keywords

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The purpose of the study was to identify user’ satisfaction about universal design in public service center that will be needed for helping planning and design the public service center. This study conducted a questionnaire survey targeting visitor in five district’s public service center in Gwangju metropolitan city. A total of 253 responses were analyzed for identifying the level of satisfaction about universal design in public service center. The study also analyzed of the respondents depending on their demographic characteristics. The features of universal design were categorized into supportive design, communicability, safety-oriented design and accessible design, and total 25 specific items were included in the evaluation. Most of the respondents were satisfied with the waiting space, however they showed a lower level of satisfaction toward the information materials space. Those with a higher education attainment tended to be associated with stronger satisfaction with common space and information materials space. Groups with a lower age were more likely to be satisfied with common space and public service space. Also female tended to show a stronger degree of satisfaction with common space than male. The findings from this study should provide a guideline for planning and design the public service center.
#User's Satisfaction #Universal Design #Local Government's Public Service Center #이용자 만족도 #유니버설디자인 #지방자치단체 민원실

Contents

Abstract
I. 연구의 목적 및 배경
II. 연구방법
III. 문헌고찰
IV. 조사결과 분석
V. 논의 및 결론
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UCI(KEPA) : I410-ECN-0101-2017-595-001140960