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The relationship of emotional labor, job stress, fatigue management, and job satisfaction : Focusing on K airline cabin crew
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객실승무원의 감정노동, 직무스트레스, 피로관리와 직무만족 간의 관계성 연구 : K 항공사 승무원을 대상으로

논문 기본 정보

Type
Academic journal
Author
Sang-Bum Kim (세명대학교) Eun Jeong Lim (경희대학교)
Journal
Korea Tourism Research Association International Journal of Tourism and Hospitality Research Vol.30 No.12 KCI Accredited Journals
Published
2016.12
Pages
137 - 151 (15page)
DOI
10.21298/IJTHR.2016.12.30.12.137

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The relationship of emotional labor, job stress, fatigue management, and job satisfaction : Focusing on K airline cabin crew
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Abstract· Keywords

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This study aimed to examine the relationships among emotional labor, job stress, fatigue management, and job satisfaction of airline cabin crews. For K airline cabin crews, emotional labor showed a positive influence on job stress and fatigue management, while superficial emotional labor showed a negative influence on job satisfaction and a positive influence on turn-over intention. Also, performance stress and colleague stress had a negative influence on job satisfaction while showing a positive influence on turn-over rate. Job stress increased fatigue management while the relationship between fatigue management and job satisfaction was negative, which supports the existing research. However, internal emotional labor and job stress did not show significant results on job satisfaction, loyalty, and performance reward satisfaction, while psychological fatigue had no significant influence on performance reward. Examining the relations between emotional labor, job stress, fatigue management, and job satisfaction of cabin crews, the differences from employees in other tourism areas could be understood. Further research targeting cabin crews of LCC airlines and other foreign airlines is suggested.
#Cabin crew #Emotional labor #Job stress #Fatigue management #Job satisfaction #객실승무원 #감정노동 #직무스트레스 #피로관리 #직무만족

Contents

Abstract
Ⅰ. 서론
Ⅱ. 이론적 배경
Ⅲ. 연구모형 및 분석방법
Ⅳ. 실증분석
Ⅴ. 결론 및 시사점
참고문헌
국문요약

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