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고령소비자 이동통신서비스의 문제점 및 개선방안
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논문 기본 정보

Type
Research report
Author
Journal
Korean Consumer Agency 조사보고서 [시장조사 18-11]
Published
2018.12
Pages
1 - 40 (40page)

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Method
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고령소비자 이동통신서비스의 문제점 및 개선방안
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Contents

[표지]
[목차]
표 목차
그림 목차
[Ⅰ. 조사 개요]
1. 조사 배경 및 목적
2. 조사 대상 및 방법
[Ⅱ. 일반 현황]
1. 이동통신서비스 시장 현황
2. 이동통신서비스 관련 최근 정책동향
[Ⅲ. 고령소비자 이동통신서비스 이용 관련 실태조사]
1. 소비자피해 분석
2. 요금제 운영 및 요금감면정책 안내 현황
[Ⅳ. 문제점 및 개선방안]
1. 고령소비자 이용계약 표준안내서 ·고령자 맞춤형 안내자료 마련
2. 실버요금제 운영 개선 및 요금감면제도 홍보 강화
3. 중요한 사항 고지·설명 확대 및 고령자보호 관련 약관조항 신설
[Ⅴ. 후속조치]
1. 관계부처 정책건의
2. 사업자 자율시정
3. 소비자 정보 제공
[참고 자료]

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