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An User Experience Study of Children's Trolley Sharing - Taking Chinese “Little Wooden Horse“ as a case
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논문 기본 정보

Type
Proceeding
Author
Sun Li (Kookmin University) Pan YoungHwan (Kookmin University) Liu SiYang (Kookmin University)
Journal
Ergonomics Society of Korea 대한인간공학회 학술대회논문집 2018 대한인간공학회 추계학술대회
Published
2018.11
Pages
63 - 67 (5page)

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An User Experience Study of Children's Trolley Sharing - Taking Chinese “Little Wooden Horse“ as a case
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Objective: People"s experience of sharing services is different from that of traditional products, and designers" judgment of service experience has also changed. Therefore, this paper studies how to obtain the user experience of sharing products, taking the sharing of children"s trolleys in China as an example. Background: Due to the influence of sharing economy, a large number of services related to sharing have appeared in China.But in China, many services named "Sharing so-and-so" actually belong to time-sharing lease.The user experience of sharing children"s trolleys is mixed. Methods: To investigate the sharing services of representative children"s trolleys in China, summarize the main elements of user experience, and put forward reasonable user experience strategies:1. Experience and guide new service design. 2.User experience map. Results: User experience should follow the principle of reliability, comfort and pleasure. The investigated user experience of children"s trolleys had problems (poor performance, improved safety, hygiene, and change deposit, etc.). Conclusion: The user experience of children"s trolleys sharing service is complex, and the main factors affecting user experience include: human, needs, environment, strategy, products, etc.The user experience needs to meet three principles (Reliability principle; Comfort principle; Pleasure principle.). To obtain a shared service user experience, "old experience guide new design" and "user experience map" are suitable for studying such services.Application: Elements, principles and policies of user experience can be applied to other researches on user experience of time-sharing services. Or make recommendations for other services, such as baby stroller sharing.
#Sharing Child Trolley #User Experience #Shared services

Contents

ABSTRACT
1. Introduction
2. Sharing service of children“s trolleys in China
3. Elements and principles of user experience of children“s trolleys sharing service
4. User experience research strategy
5. Conclusion
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