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A Study on Developing a Service Quality Evaluation Model for Library Mobile Service
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도서관 모바일 서비스 품질 평가 모형 개발에 관한 연구

논문 기본 정보

Type
Academic journal
Author
Han, Seunghee (서울여자대학교 사회과학대학 문헌정보학과)
Journal
Korea Society for Information Management 정보관리학회지 정보관리학회지 제34권 제4호 KCI Accredited Journals
Published
2017.1
Pages
273 - 292 (20page)

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A Study on Developing a Service Quality Evaluation Model for Library Mobile Service
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Abstract· Keywords

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This paper aims to develop an evaluation model for library mobile services in terms of service quality. First, a literature review of the service quality evaluation model and the mobile library service evaluation was conducted. Then, based on the analysis, the evaluation model consisting of 4 quality dimensions, 10 quality factors, 39 quality measurement items was developed. Delphi method was applied to verify the validity of the model. Finally, a final model consisting of 4 quality dimensions, 9 quality factors, and 37 quality measurement items was derived. The evaluation model proposed in this study can be used as a measure of library mobile service quality and can be used as a guideline for improvement of library mobile service.
#도서관 모바일 서비스 #서비스 품질 #품질 평가 #평가 모형 #델파이 기법

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References (32)

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구중억 / 2011 / 대학도서관의 모바일 서비스 사례 분석 및 웹 접근성 평가에 관한 연구 / 한국문헌정보학회지 45(1):75~101 dbpia 김선영 / 2015 / 모바일 서점 애플리케이션 서비스 품질이 고객만족과 재사용 의도에 미치는 영향 / 한국콘텐츠학회 논문지 15(10):535~546 dbpia 김성진 / 2012 / 대학도서관의 스마트폰 기반 모바일 서비스 현황 분석 연구 / 한국비블리아학회지 23(4):71~91 google schola 김성진 / 2014 / 대학도서관 모바일 서비스 이용 의도에 미치는 영향 요인 분석 / 한국비블리아학회지 25(1):85~105 Crossref 김현희 / 2011 / 대학 환경에서의 모바일 도서관 모형 개발 연구 / 한국도서관·정보학회지 42(2):299~322 dbpia

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