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논문 기본 정보

자료유형
학술저널
저자정보
한유진 (연세대학교) 이현수 (연세대학교)
저널정보
한국실내디자인학회 한국실내디자인학회 논문집 한국실내디자인학회 논문집 제31권 제2호(통권 제151호)
발행연도
2022.4
수록면
21 - 31 (11page)
DOI
10.14774/JKIID.2022.31.2.021

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초록· 키워드

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This study aims to compare the hotel space consumption of Generation MZ before and after COVID-19 through the analysis of Instagram posts. After the outbreak of COVID-19, various offline spaces, especially hotels, are facing a crisis from a considerable decrease in tourists. In addition, the COVID-19 pandemic has changed consumption behavior and hotel preferences. As this “new normal” is expected to continue to evolve even after the pandemic eases, it is important to analyze the changes in customers’ hotel consumption behavior with the outbreak of COVID-19. To do so, this study adopted an approach utilizing social big data. A Python web crawler was developed using several open-source libraries. The dataset was prepared from a total of 41,743 posts, including 24,163 posts written 1.5 years before the COVID-19 outbreak and 17,580 posts written 1.5 years after. From these posts, 49,135 and 31,764 different hashtags, respectively, were analyzed using frequency analysis and semantic network analysis. The results demonstrated that the consumption of hotel space has changed. First, the hocance (hotel+vacance) trend, referring to staying in guestrooms, has grown while the number of travelers has drastically decreased. Second, self-expression and showing-off consumption behavior has decreased. Accordingly, public spaces such as lobbies and lounges used for ostentatious consumption have been integrated with food and beverage facilities such as cafes, and the importance of multi-purpose halls seems to be further strengthened. Finally, the importance of traditional amenities has weakened, while that of experiential content has grown. For hotels to appeal to customers, including Generation MZ, in the future, this study proposes a complex hotel that can flexibly change its existing functions and structures. The information and knowledge gained from this study will contribute to planning a hotel space for the COVID-19 era.

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Abstract
1. 서론
2. 이론적 배경
3. 데이터 수집 및 정제
4. 데이터 분석 결과
5. 결론
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