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The Moderating Effect of Communication Competence in the Relationship between Emotional Labor and Job Stress in Nurses
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간호사의 감정노동과 직무스트레스 관계에서 의사소통 능력의 조절 효과

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Type
Academic journal
Author
Kim Hee Jung (가천대학교 간호학과 교수) 조민정 (가천대학교 길병원)
Journal
대한임상건강증진학회 Korean Journal of Health Promotion Korean Journal of Health Promotion 제22권 제3호 KCI Accredited Journals
Published
2022.9
Pages
143 - 152 (10page)

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The Moderating Effect of Communication Competence in the Relationship between Emotional Labor and Job Stress in Nurses
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Background: This study aimed to investigate the extent to which communication competence, emotional labor and job stress among a group of Korean nurses working in the hospital. Also, the moderating role of nurses' communication competence was evaluated between emotional labor and job stress. Methods: This study used a cross-sectional descriptive design. Data were collected from 309 nurses working in four general hospitals in Korea from June 30 to July 20, 2021. Data were analyzed using descriptive sta tistics, Analysis of Variance, t-test, Pearson correlation, and Hierarchical Regression with the SPSS/WIN ver. 28.0 program (IBM.Co., Armonk, NY, USA). Results: The average score of emotional labor, job stress, and communication ability was 3.39, 3.51, and 3.47 out of 5, respectively. Emotional labor showed a significant correlation between communication competency and job stress, in the relationship between emotional labor and job stress, the moderating effect of communica tion competency was found to be significant (β=-0.162, P<0.01). Conclusions: The results showed that it is necessary to make efforts to alleviate communication competency, Emotional labor and job stress plays a buffering role in these relationships. It is suggested that an effective com munication training program needs to be developed to cultivate communication skills and attitudes that can be applied to nursing practice.
#간호사 #의사소통 #능력 #감정 #직무스트레스 #Nurse #Communication #Competence #Emotions #Job stress

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