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Clinical Nurses' Experience of Emotional Labor
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임상간호사의 감정노동 경험

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Type
Academic journal
Author
Yom Young-Hee (중앙대 적십자간호대학) Lee Hyunsook Zin (경동대학교) Heesook Son (중앙대학교 적십자간호대학)
Journal
Hospital Nurses Association 임상간호연구 임상간호연구 제22권 제3호 KCI Accredited Journals
Published
2016.12
Pages
314 - 326 (13page)

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Clinical Nurses' Experience of Emotional Labor
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Purpose: The purpose of this study was to understand the experience of emotional labor of clinical nurses in medical institutes. Methods: A total of 26 nurses from11 hospitals participated in the study. Six focus groups were organized and 4 to 5 nurses took part in each group. The compositional factors of groups included clinical experience, age, gender, work place and position. Data collection was conducted through focus group interview and it was proceeded by the time of data saturation. In this qualitative study, content analysis was conducted. Results: Five themes, 14 categories, and 33 subcategories, were emerged. The themes were ‘Restrain themselves’, ‘Communion to the patients’, ‘Working environment provoking emotional tension’, ‘Respond to emotional events’, ‘Recovery of emotional energy’. Conclusion: Results indicated that surface acting of emotional labor such as, repression of personal desire and presenting the emotions that the organization ask nurse to express was related to psychosomatic symptoms, depression, burnout, poor job performance, increased mistakes, and low job satisfaction which eventually leads to nurses' turnover. In order to reduce negative influence of emotional labor, it is necessary to build positive organizational culture, to provide support from managers and co-workers. It is also important to improve work environment in order to do more deep acting since sharing emotions with patients can reduce the negative influence of emotional labor.
#임상간호사 #감정노동 #경험 #포커스 그룹 #Qualitative Research #Nurses #Life Experiences #Emotional Stress #Focus Groups

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References (28)

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Hochschild A / 1983 / Themanaged heart: Commercialization of human feeling / University of California Press google schola 신미경 / 2011 / 간호사의 감정노동과 직무스트레스가 신체화 증상에 미치는 영향에 관한 분석 / 간호행정학회지 17(2):158~167 dbpia Alicia A. Grandey / 2000 / Emotional regulation in the workplace: A new way to conceptualize emotional labor / Journal of Occupational Health Psychology 5(1):95~110 Crossref 박현주 / 2009 / 임상간호사의 정서노동, 정서표현과 소진 / 간호행정학회지 15(2):225~232 dbpia 김왕배 / 2012 / 감정노동자의 직무환경과 스트레스 / 한국사회학 46(2):123~149 dbpia

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