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논문 기본 정보

자료유형
학술저널
저자정보
저널정보
한국인체미용예술학회 한국인체미용예술학회지 한국인체미용예술학회지 제18권 제4호
발행연도
2017.1
수록면
107 - 123 (17page)

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초록· 키워드

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This study investigated four different service use patterns and analyzed differences in the awareness of marketing mix 7Ps among adult women in their 20-50s who have received services at esthetic salons. To determine their recognition of marketing mix 7Ps, frequency analysis, exploratory factor analysis, reliability analysis, analysis of the mean and standard deviation, t-test and ANOVA were performed using IBM SPSS Statistics 21.0. The results found the following: Regarding the awareness of 7Ps under four different service use patterns, the length of service use differed in ‘product’ and ‘price’. Specifically, ‘1.5 – less than 2 years’ revealed the highest level of awareness in both marketing mix elements. In terms of facility type, the awareness of 7Ps was mostly high among those using a franchise chain. In terms of use frequency, a difference was found among six marketing mix elements: people, promotion, process, physical evidence, product and price. In treatment area, there was a difference in five marking mix elements: people, promotion, process, price and place. It is anticipated that the study results would be available as basic data for more systematic and efficient research in the esthetic industry and perceived as important factors in operating an aesthetic salon by analyzing practical aspects in detail.

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