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The Effects of Hotel Open Kitchen Environment on Cooking Employees' Job Satisfaction and Job Commitment
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호텔레스토랑 오픈키친 환경이 조리종사원의 직무만족 및 직무몰입에 미치는 영향

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Type
Academic journal
Author
Journal
Korea hotel resort Association 호텔리조트연구 호텔리조트연구 제15권 제2호 KCI Accredited Journals
Published
2016.1
Pages
87 - 102 (16page)

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The Effects of Hotel Open Kitchen Environment on Cooking Employees' Job Satisfaction and Job Commitment
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ABSTRACT The open kitchen’s strengths are modern kitchen system, providing interests and friendliness by directly showing the cooking process, more credential in hygienic aspect, and faster serving. However, the design and changes of open kitchens were caused by customers’ needs rather than employees’ needs. Therefore, this study was conducted at the focus of cooking employees, not that of customers. A survey was conducted on 300 cooking employees, who were working at open kitchens of 10 first class hotels in Seoul. Valid 274 copies of survey were analyzed. SPSS 18.0 statistical package was used to analyze the data. The results of this study can be summarized as followings. First, service efficiency did not influence the job satisfaction. Second, job satisfaction was shown to have a significant effect on job commitment, which agreed with previous study results. It showed that job satisfaction of a cook made a cook commit to cook, which consequently offer high quality service to satisfy customers.
#Open Kitchen #Cooking Employee #Job Satisfaction #Job Commitment #Kitchen System

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강영욱 / 2009 / 호텔기업의 주방환경, 직무몰입, 팀몰입 간의 관계에 관한 연구 / 국제관광산업연구 2(2):29~45 google schola 김건 / 2015 / 호텔직원의 직무환경이 직무만족에 미치는 영향 - 경영형태의 조절효과를 중심으로 / 호텔리조트연구 14(1):261~278 dbpia 김권동 / 2015 / 오픈 키친 조리사의 비언어적 커뮤니케이션과 고객의 지각된 서비스 품질, 감정반응, 고객만족, 재방문의도와의 관계 google schola 김경환 / 2011 / 호텔 조리종사원의 주방환경이 자기효능감과 조직몰입·직무성과에 미치는 영향 google schola 김경환 / 2012 / 호텔 조리종사원의 주방환경이 자기효능감과 조직몰입․직무성과에 미치는 영향 / 외식경영연구 15(3):265~287 google schola

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