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Effects of Emotional Labor and Perceived Organizational Support on the Job Attitude of Public Health Workers
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보건소 공무원들의 감정노동과 조직지원인식이 직무태도에 미치는 영향

논문 기본 정보

Type
Academic journal
Author
신선해 (제1저자) 안재선 (공동저자) 김문중 (교신저자)
Journal
보건의료산업학회 보건의료산업학회지 보건의료산업학회지 제13권 제1호 KCI Accredited Journals
Published
2019.1
Pages
1 - 13 (13page)

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Effects of Emotional Labor and Perceived Organizational Support on the Job Attitude of Public Health Workers
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Abstract· Keywords

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Objectives: This study was designed to determine the relationship among emotional labor, perceived organizational support, and job attitude in public health centers. Results: First, emotional dissonance had no effect on perceived organizational support. However, emotional endeavor had a positive effect on perceived organizational support. Second, perceived organizational support had a significant effect on job attitude. Third, emotional labor had no effect on job satisfaction, but emotional labor had a positive effect on job commitment. Fourth, perceived organizational support had a full mediating effect on the relationship between emotional labor and job attitude. The implications of this study are as follows. Conclusions: Higher emotional labor leads to lower job satisfaction and job commitment in public officials, thereby affecting job attitude. Accordingly, various systematic methods, such as flexible working hours and personnel policy, need to be implemented to alleviate the negative effects of emotional labor.
#Emotional Labor #Perceived Organizational Support #Job Satisfaction #Job Commitment

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References (19)

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송명숙 / 2014 / 종합병원 간호사의 감정노동이 직무몰입, 직무만족 및 이직의도에 미치는 영향 / 한국산학기술학회논문지 15(6):3741~3750 dbpia M.E. Guy / 2008 / Emotional labor: Putting the service in public service / Administrative Science Quarterly 54(1):156~157 google schola D.Y. Kwon / 2017 / The effect of emotional labor and job burnout of workers in the public health center on organizational effectiveness : Targeting public health center in gyeonggi province google schola 권혁기 / 2011 / 서비스종사원 감정노동의 표면행위와 내면행위가 감정부조화 및 직무태도에 미치는 영향 / 인적자원관리연구 18(1):311~326 dbpia A. Rafaeli / 1987 / Expression of emotion as part of the work role / Academy of Management Review 12(1):23~37 google schola

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