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Mediating effects of burnout and moderating effects of organizational support on the relationship between emotional dissonance and job satisfaction in dental hygienists
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치과위생사의 감정부조화와 직무만족도 간의 관계에서 소진의 매개효과와 조직적 지지의 조절효과

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Type
Academic journal
Author
Journal
한국치위생학회 한국치위생학회지 한국치위생학회지 제18권 제4호 KCI Accredited Journals
Published
2018.1
Pages
489 - 499 (11page)

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Mediating effects of burnout and moderating effects of organizational support on the relationship between emotional dissonance and job satisfaction in dental hygienists
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Research history (2)

2018

Mediating effects of burnout and moderating effects of organizational support on the relationship between emotional dissonance and job satisfaction in dental hygienists
김초롱 ,  최준선 한국치위생학회지 2018.01 Academic journal

2015

The effect of mediating and moderating variable in the relationship between emotional dissonance and organizational effectiveness among clinical dental hygienists
김초롱 치위생학 2015.01 Thesis
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Abstract· Keywords

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Objectives: The purpose of this study was to investigate the mediating effects of burnout and to identify the moderating effects of individual factors and organizational factors on the relationship between emotional dissonance and job satisfaction. Methods: This cross-sectional study included 270 dental hygienists working full-time at dental care facilities. The data on the socio-demographic characteristics, emotional dissonance, burnout, job satisfaction, and individual and organizational factors were collected. The individual (self-efficacy and ego resilience) and organizational (social support, organizational support and wage satisfaction) factors were considered as the moderating variable. For statistical analyses, t-test, one-way ANOVA and multiple linear regression were used. Results: Burnout was found to be a significant mediator on the relationship between emotional dissonance and job satisfaction(p<0.001). The variables moderating the relationship between emotional dissonance and burnout were identified as social support, organizational support and wage satisfaction (p <0.05), while the variables moderating the relationship between burnout and job satisfaction were wage satisfaction and ego resilience (p<0.05). Conclusions: To prevent the decrease in job satisfaction due to emotional dissonance, the management of dental care facilities should have a better understanding of burnout in dental hygienists, which requires individual and organizational efforts to be moderated. In addition, as organizational support has been identified as the factor mitigating the negative effects of emotional dissonance, it is highly necessary to adopt the preceptor system, improve communication systems and expand welfare policies of organizations.
#Burnout #Emotional dissonance #Job satisfaction #Organizational support

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References (29)

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허성은 / 2010 / 치과위생사의 직무스트레스와 이직의도의 관계에 있어 소진의 매개효과 / 대한보건연구 36(2):35~55 dbpia Miyashita M / 2014 / Care evaluation scale-patient version: measuring the quality of the structure and process of palliative care from the patient's perspective / J Pain Symptom Manage 48(1):110~118 Crossref Carretta E / 2017 / Looking through the patients' eyes: measuring patient satisfaction in a public hospital / J Patient Exp 4(3):121~128 Crossref 심규범 / 2014 / 병원선택요인이 환자만족도 및 재이용에 미치는 영향 / 보건의료산업학회지 8(2):37~48 dbpia 채주아 / 2014 / 의료기관 종사자들의 감정노동이 이직의도, 고객 지향성에 미치는 영향에 관한 연구 - 직무스트레스와 직무만족을 매개로 - / 마케팅관리연구 19(1):133~152 dbpia

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