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The effects of workplace friendship on employees' work engagement and organizational commitment at deluxe hotels : Moderating effects of employees' job position
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특급 호텔 조직에서의 프랜드쉽이 종사원의 직무열의와 조직몰입에 미치는 영향 : 직무부서의 조절적 역할을 중심으로

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Type
Academic journal
Author
Hyo Sun Jung (경희대학교) Yoon Sik Jung (경희대학교) Hye Hyun Yoon (경희대학교)
Journal
Korea Tourism Research Association International Journal of Tourism and Hospitality Research Vol.34 No.9 KCI Accredited Journals
Published
2020.9
Pages
165 - 176 (12page)
DOI
10.21298/IJTHR.2020.9.34.9.165

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The effects of workplace friendship on employees' work engagement and organizational commitment at deluxe hotels : Moderating effects of employees' job position
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Research history (13)

2021

특급 호텔 종사원이 지각하는 조직 평판이 종사원의 조직동일시와 조직시민행동에 미치는 영향 분석
정효선 ,  윤혜현 동아시아식생활학회 학술발표대회논문집 2021.11 Proceeding
The Effects of Role Stress on Employees’ Psychological Distress, Burnout and Deviant Behavior in a Deluxe Hotel during the COVID-19
Hyo Sun Jung ,  Hye Hyun Yoon Culinary Science & Hospitality Research 2021.06 Academic journal

2020

The effects of workplace friendship on employees’ work engagement and organizational commitment at deluxe hotels : Moderating effects of employees’ job position
Hyo Sun Jung ,  Yoon Sik Jung ,  Hye Hyun Yoon International Journal of Tourism and Hospitality Research 2020.09 Academic journal
The Effects of Supervisor Undermining and Co-Worker Undermining on Employees’ Psychological Distress and Commitment in a Deluxe Hotel Employee
Hyo Sun Jung ,  Hye Lyung Ahn ,  Hye Hyun Yoon Culinary Science & Hospitality Research 2020.03 Academic journal

2019

The Effects of Workplace Fun on Employees’ Person-Organization Fit and Organizational Commitment in the Deluxe Hotels
Hyo Sun Jung ,  Hye Hyun Yoon Culinary Science & Hospitality Research 2019.12 Academic journal
Understanding Workplace Virtuousness: The Impact of Workplace Virtuousness on Employees’ Engagement and Commitment in a Deluxe Hotel
정효선 ,  윤혜현 동아시아식생활학회 학술발표대회논문집 2019.10 Proceeding

2018

A Exploratory Study on Deluxe Hotel Employees’ EVLN Responses to Job Dissatisfaction
Hyo Sun Jung ,  Hye Hyun Yoon Culinary Science & Hospitality Research 2018.12 Academic journal
The Effects of Deluxe Hotel Employees’ Job Crafting on Engagement, Innovation Work Behavior and Turnover Intent
Hyo Sun Jung ,  Hye Hyun Yoon Culinary Science & Hospitality Research 2018.10 Academic journal
특급 호텔 프론트 종사원이 경험하는 사회적 훼손이 소진과 이직의도에 미치는 영향
Hyo Sun Jung ,  Hye Hyun Yoon Culinary Science & Hospitality Research 2018.05 Academic journal

2017

The Effects of Organizational Communication upon Employees’ Job Satisfaction and Turnover Intent in the Deluxe Hotel
Hyo Sun Jung ,  Hyo Sil Yoon ,  Hye Hyun Yoon Journal of the East Asian Society of Dietary Life 2017.02 Academic journal

2016

특급 호텔의 다양성 관리가 식음료 종사원의 직무태도에 미치는 영향에 관한 연구
정효선 ,  윤효실 ,  윤혜현 동아시아식생활학회 학술발표대회논문집 2016.05 Proceeding
Study on the Relationship between Organizational Commitment and Job Satisfaction in Food & Beverage Department of Deluxe Hotel - Moderating Effect of Employees' Leader-Member Exchange -
Jung ,  Hyo Sun ,  Yoon 한국식생활문화학회지 2016.01 Academic journal
The Effects of Diversity Management in a Deluxe Hotel on F & B Employees' Job Engagement and Organizational Commitment
Jung ,  Hyo Sun ,  Yoon 한국식품조리과학회지 2016.01 Academic journal
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Abstract· Keywords

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The purpose of this study is to examine workplace friendship on employees’ work engagement and organizational commitment at deluxe hotels and to measure the moderating effects of employees’ job position on the relationship between workplace friendship and job attitudes. The sample for the survey was collected from 253 deluxe hotel food and beverage employees. The validity of the measurement items was identified through confirmatory factor analysis, CCR, ASV, MSV, and AVE. The hypotheses were tested through structural equation modeling and multi-group analysis. The results of structural equation modeling show that employees’ perceptions of workplace friendship had a positive effect on work engagement and organizational commitment. Employees’ work engagement also had a positive effect on organizational commitment. Furthermore, the results demonstrate that employees’ job position moderated the effect of workplace friendship on organizational commitment. In addition, workplace friendship had a greater influence on BOH position than FOH position in increasing organizational commitment, indicating that the positive impact of workplace friendship is higher in BOH positions. These results demonstrate that improving employees’ perception of workplace friendship is a way of increasing employees’ work engagement and organizational commitment from the organizations’ perspective. Limitations and future research directions are also discussed.
#Workplace friendship #Work engagement #Organizational commitment #Job position #Deluxe hotel employees #조직의 프랜드쉽 #직무열의 #조직몰입 #직무부서 #특급 호텔 종사원

Contents

Abstract
Ⅰ. 서론
Ⅱ. 이론적 배경
Ⅲ. 연구방법
Ⅳ. 실증분석
Ⅴ. 결론 및 시사점
참고문헌
국문요약

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UCI(KEPA) : I410-ECN-0101-2020-326-001282374