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Identification of the Critical Quality Factors for Continuance Intention of Mobile Disease Management Service: Case Study on a Thyroid Disease Management Service
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모바일 질환 관리 서비스의 지속사용 의도 관련 주요 품질 요인 규명: 갑상선 질환 관리 서비스 사례

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Type
Academic journal
Author
Yeonji Ha (부산대학교) Jonghyuk Lee (부산대학교) Kyubo Shin (타이로스코프) Jae Hoon Moon (서울대학교) Ki-Hun Kim (부산대학교)
Journal
Korean Institute Of Industrial Engineers Journal of the Korean Institute of Industrial Engineers Vol.49 No.2 KCI Excellent Accredited Journal
Published
2023.4
Pages
187 - 197 (11page)
DOI
10.7232/JKIIE.2023.49.2.187

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Identification of the Critical Quality Factors for Continuance Intention of Mobile Disease Management Service: Case Study on a Thyroid Disease Management Service
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Abstract· Keywords

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45% of mHealth service users stopped using the service because of its poor quality. Accordingly, a recent study identified the critical quality factors for continuance intention (CI) of an mHealth service called Onecare. The literature has rarely investigated the generalizability of the study results to other mHealth services although Onecare corresponds to one of mHealth service types, mobile lifestyle management service. This study investigates the generalizability by identifying the critical quality factors for CI of Glandy, a mobile disease management service. This study estimated the effects of five quality factors (i.e., content quality, engagement, reliability, usability, and privacy) on CI by applying PLS-SEM to 150 Glandy user survey responses. Content quality was the most critical for CI followed by engagement and reliability while the others were insignificant. This result differs from the result on Onecare, suggesting the relative effects of quality factors on CI vary depending on mHealth service types.
#mHealth #Continuance Intention #Quality Factors #PLS-SEM #Mobile Disease Management Service

Contents

1. 서론
2. 이론적 고찰
3. 연구모델 및 가설 설정
4. 연구모델 분석 방법
5. 연구모델 분석 결과
6. 논의
7. 시사점
8. 결론
참고문헌

References (44)

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Ab Hamid, M. R., Sami, W., and Sidek, M. M. (2017), Discriminant validity assessment: Use of Fornell & Larcker criterion versus HTMT criterion, Journal of Physics: Conference Series, 890, 012163. google schola Akter, S., D’Ambra, J., and Ray, P. (2013), Development and validation of an instrument to measure user perceived service quality of mHealth, Information and Management, 50(4), 181-195. google schola Alzahrani, A. I., Al-Samarraie, H., Eldenfria, A., Dodoo, J. E., and Alalwan, N. (2022), Users’ intention to continue using mHealth services: A DEMATEL approach during the COVID-19 pandemic, Technology in Society, 68, 101862. google schola Bagozzi, R. P., Yi, Y., and Phillips, L. W. (1991), Assessing construct validity in organizational research, Administrative Science Quarterly, 421-458. google schola Baron, R. M. and Kenny, D. A. (1986), The moderator–mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations, Journal of Personality and Social Psychology, 51(6), 1173. google schola

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