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A study on the moderating effects of Multidimensional Trust in the Turnover Intention from Psychological Contract Violation of the Hotel Employees in China
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중국 호텔종사원의 심리적 계약위반이 이직의도에 미치는 영향에 있어 다차원 신뢰의 조절효과에 대한 연구

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Type
Academic journal
Author
Journal
Tourism Management Research Organization 관광경영연구 관광경영연구 제24권 제2호
Published
2020.1
Pages
727 - 748 (22page)

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A study on the moderating effects of Multidimensional Trust in the Turnover Intention from Psychological Contract Violation of the Hotel Employees in China
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This study was aimed to investigate how the psychological contract violation as an independent variable affected the turnover intention based on the previous studies and the moderating effects of Multidimensional Trust. In addition, it was to provide with efficient management plans of human resources, practical implications and basic data in the Chinese hotels based on the study results. Analysis results are as follows. First, upon the investigation results, psychological contract violation showed the positive impact on the turnover intention. That means turnover intention was increased as the perceived psychological contract violation was increased by the employees. Second, multidimensional trust showed the moderating effects in the relationship between the psychological contract violation and turnover intention upon the analysis results. This can be interpreted that multidimensional trust offset the turnover intention which was enhanced by the psychological contract violation. Based on these results, the Chinese hotels should seek the plans to be able to lower perceived psychological contract violation by the employees so as to lessen their turnover intention and prepare multiple systems that can enhance the trust level as the factor to offset the increased turnover intention due to the psychological contract violation.

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References (71)

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곽량 / 2019 / 중국호텔종사원이 지각하는 노동유연성이 고용불안정성 및 이직의도에 미치는 영향에 있어 조직신뢰의 조절효과에 대한 연구 / Tourism Research 44(2):1~26 dbpia 구동우 / 2013 / 호텔기업에서 총지배인의 진정성 리더십에 의한 리더신뢰와 조직신뢰가 정서적 몰입과 이직의도에 미치는 영향 google schola 김동현 / 2017 / 서비스 인카운터에서 심리적 거리가 상호작용 편안함과 대인 신뢰에 미치는 영향 -문화간 역량의 조절효과를 중심으로- / Tourism Research 42(1):21~41 dbpia 김봉주 / 2018 / 카지노 직원이 지각한 심리적 계약위반이 반생산적 과업행동에 미치는 영향: 노사관계 분위기의 조절효과를 중심으로 google schola 김상호 / 2008 / 조직후원인식과 상사-구성원 교환관계가 직무만족에 미치는 영향과 신뢰의 조절효과: 군 조직을 대상으로 / 조직과 인사관리연구 32(3):39~68 dbpia

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