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The Effect of Emotional labor and Job stress in organization on Turnover Intention of Hotel Employees
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호텔 종사원의 감정노동이 직무스트레스와 이직의도에 미치는 영향

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Type
Academic journal
Author
LI YANG (경기대학교)
Journal
Korea Service Industry Academy JOURNAL OF SERVICE RESEARCH Vol.15 No.1
Published
2020.10
Pages
121 - 134 (14page)

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The Effect of Emotional labor and Job stress in organization on Turnover Intention of Hotel Employees
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Research history (3)

2022

A Study on the Effect of Hotel Employees'' Emotional labor on Job stress and Turnover intention： Focused on the Moderating Effect of Resiliency
이양 관광전문 2022.01 Thesis

2020

The Effect of Emotional labor and Job stress in organization on Turnover Intention of Hotel Employees
LI YANG JOURNAL OF SERVICE RESEARCH 2020.10 Academic journal

2016

The Effect of Emotional labor and Job stress in organization on Turnover Intention of Hotel Employees
이양 호텔·카지노·컨벤션경영 2016.01 Thesis
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Abstract· Keywords

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As the more develope economy, the more increase a portion of the service industry, Korea is also gradually changing shape of the developed countries. Especially hotel employees always have to stand at the information desk with a bright smile and must move quickly to satisfy customers’ requests. The emotional labor which hotel employees experience at hotel is effect on physical heath as well as job stress, job dissatisfaction and turn over. moreover, hotel can have negative effects on hotel development. so need to find a way to reduce the emotional labour to increase customers’ satisfaction ultimately. However, most of the researches were fucus on results of emotional labours, so needs to research on basic causes and solutions of hotel employees’ emotional labours. Therefore, this study will finds out how the emotional labour of hotel employees is effect on job stress and turnover.
This study is based on theoretical method of study and positive method of study through survey. First, this study was limited to employees who works at hotel in Seoul, Second, future study needs to research on employees who feel emotional labour in other fields. Therefore, future study needs to research on employees who experience emotional labour working in Korea regardless of job fields. and needs to analyse the effects of emotional labour on job stress and turnover.
#감정부조화 #감정노동 #감정노력 #직무스트레스 #이직의도 #Emotional disharmony #Emotional labor #Emotional effort #Job stress #turnober intention

Contents

국문초록
Abstract
I. 서론
II. 이론적 배경
III. 가설설정과 연구모형
IV. 분석결과
V. 결론 및 시사점
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