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자료유형
학술저널
저자정보
장정훈 (제주대학교)
저널정보
한국외식산업학회 한국외식산업학회지 한국외식산업학회지 제14권 제2호(통권 제39호)
발행연도
2018.6
수록면
93 - 106 (14page)

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This study firstly applied employee value proposition (EVP) to casino employees, and then examined the effect of EVP on job satisfaction and customer orientation. It also clarified the utility of the EVP considering the job characteristics of casino employees.
This study conducted the questionnaire survey to casino employees who are deluxe hotels in Jeju and collected the total of 203 valid samples in order to verify research hypotheses. The results provided that four factors extracted for the casino employee value proposition: lifestyle and compensation, good company, self-development and career interest. The findings from hypotheses were that EVP was significant effect on customer orientation. The EVP was also partially significant effected on employee’s job satisfaction. There was also significant relationship between job satisfaction and customer orientation. These findings indicated that EVP was able to improve organizational satisfaction. Casino employees were able to improve their customer orientation when they feel they were respected by receiving various types of compensations and benefits from their organization. They are also important for casino human resource management because the difference of recognition of EVP according to the characteristics of casino employees is explained, in order to secure and maintain excellent talents that are directly connected with high profits continuously. In addition, employees who formed a positive psychological bond through the Employee Value Proposition (EVP) emphasized the importance of contributing to the continuing high productivity along with improving customer orientation.

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Abstract
Ⅰ. 서론
Ⅱ. 이론적 배경
Ⅲ. 연구방법
Ⅳ. 실증분석
Ⅴ. 결론 및 제언
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UCI(KEPA) : I410-ECN-0101-2018-324-003127326