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The Impact of Retailer reputation and Brand Familiarity on Perceived risk and Usage intention in Overseas direct purchase shopping
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소매점 명성과 브랜드 친숙도가 해외직접구매에 대한 소비자들의 지각된 위험 및 이용의도에 미치는 영향

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Type
Academic journal
Author
Lee, Seong Ho (숭실대학교)
Journal
Global e-Business Association The e-Business Studies Vol.16 No.6 KCI Accredited Journals
Published
2015.12
Pages
571 - 588 (18page)

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The Impact of Retailer reputation and Brand Familiarity on Perceived risk and Usage intention in Overseas direct purchase shopping
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Abstract· Keywords

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As Korea customers are interested in overseas direct purchase shopping and getting economical benefit by using the channel, overseas direct purchase-related industry is developing. However, even though customers have more interest and experience about overseas direct purchase shopping, the cases of dissatisfaction and negative experience are increasing. Therefore overseas direct purchase-related industry need to focus on managing customers’ perceived risk and negative experience in overseas direct purchase shopping.
This study is empirical research for strategic approach how to reduce perceived risk in overseas direct purchase shopping. We gathered the perceived risk dimensions through the real users of overseas direct purchase shopping, and we used structural equations modeling (SEM) to determine the structural relations between retailer reputation, brand familiarity, perceived risk, and purchase intention.
As a result of this analysis, we founded that the retailer reputation and brand familiarity reduced perceived risk about oversea direct purchase shopping and increased purchase intention, with a low degree of perceived risk reducing purchase intention. Among the three constructs of perceived risks, the financial risk was most important factor to affect usage intention. As a result, overseas direct purchase-related companies can manage the retailer reputation and brand familiarity well with efforts of reducing the perceived risks (financial, performance, privacy) for competitive advantage. This paper will help the companies to understand oversea direct purchase shoppers and to provide successful marketing way.

Contents

ABSTRACT
Ⅰ. Introduction
Ⅱ. Research Hypothesis
Ⅲ. Research Methodology
Ⅳ. Data Analysis
Ⅴ. Conclusion
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UCI(KEPA) : I410-ECN-0101-2017-324-000999488