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The Impact of Influencer Characteristics and Platform Affordances on the Likeliness of Impulse Buying: Focusing on the Chinese TikTok Live Commerce Platform
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Type
Academic journal
Author
Sheng, Congyi (Kyung Hee University) Yang, Sung-Byung (Kyung Hee University)
Journal
The Korea Service Management Society Journal of Korea Service Management Society Vol.23 No.2 KCI Accredited Journals
Published
2022.6
Pages
278 - 306 (29page)
DOI
10.15706/jksms.2022.23.2.012

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The Impact of Influencer Characteristics and Platform Affordances on the Likeliness of Impulse Buying: Focusing on the Chinese TikTok Live Commerce Platform
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With the COVID-19 pandemic, the growth speed of TikTok live commerce exponentially increases, and its potential seems unlimited. Although consumers’ (watchers’) impulse buying is considered one of the main success factors, the specific mechanism on how their impulse buying is influenced has not been clearly investigated. Therefore, based on the S-O-R framework, this study identifies influencer (i.e., attractiveness, expertise, and interactivity) and platform characteristics (i.e., guidance shopping, visibility, and metavoicing) as stimuli factors and examines their impacts on the likeliness of impulse buying (response) through flow (i.e., enjoyment and concentration) as organism factors in Chinese individual live commerce context using the TikTok platform. With survey responses from 324 Chinese consumers who have used TikTok live commerce, research hypotheses were tested using the structural equation modeling (SEM) technique. Research findings show that, with the exception for interactivity and metavoicing, most stimuli factors have an impact on enjoyment and concentration, and both flow-related experiences also influence consumers’ likeliness of impulse buying. This research would enrich the studies on live commerce and expand the S-O-R framework in the context of live commerce. It is expected that this study will provide many practical implications for managers as well.

Contents

Abstract
I. Introduction
II. Literature Review
III. Research Model and Hypotheses
IV. Research Method
V. Data Analysis and Results
VI. Discussion and Conclusion
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UCI(KEPA) : I410-ECN-0101-2022-324-001508722