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논문 기본 정보

자료유형
학술저널
저자정보
임지영 (세종대학교) 고호용 (경기대학교) 이승주 (세종대학교)
저널정보
한국외식산업학회 한국외식산업학회지 한국외식산업학회지 제19권 제6호(통권 제63호)
발행연도
2023.12
수록면
71 - 87 (17page)

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초록· 키워드

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This study offers an in-depth analysis of how emotional labor influences job burnout and the intention to leave among employees in the hotel industry. The research design is grounded in existing literature and theoretical discourse, dissecting various components of emotional labor, psychological aspects of job burnout, and the internal mechanisms behind the intention to leave. Furthermore, it examines the modulating role of gender in these relationships. For the methodology, structural equation modeling is employed to analyze the data. This technique is a statistical approach that deciphers complex causal relationships between variables and unveils hidden patterns or structures. Through this method, the study accurately measures the interplay between emotional labor, job burnout, and the intention to leave, highlighting the role of gender in these dynamics. One key finding is that a component of emotional labor, known as "surface acting," significantly contributes to increasing job burnout. This aspect is directly linked to the amount of stress employees face, which, in turn, substantially impacts their intention to leave. Interestingly, it was revealed that male employees experience greater levels of job burnout and a higher intention to leave in these circumstances. These insights are crucial for developing human resource management strategies within the hotel industry. They underscore the need for educational programs and support systems related to emotional labor, contributing to enhanced job satisfaction and reduced turnover intentions. However, this study is not without its limitations, including a constrained sample size, the absence of participants from diverse demographic backgrounds, and the intricacies of the research design. Future research should overcome these issues, aiming for a more nuanced understanding of the relationships between emotional labor, job burnout, and the intention to leave within the hotel industry. This entails engaging a broader participant pool and considering various contexts to enrich the comprehension and applicability of the findings. By addressing these areas, subsequent studies can offer comprehensive insights and practical recommendations for industry stakeholders, potentially leading to healthier work environments and improved employee retention.

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Abstract
I. 서론
II. 이론적 배경
III. 연구설계
IV. 실증분석
V. 결론 및 시사점
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