A Study on the Moderating Effect of Mindfulness in the Effect of Airline Cabin Crew's Emotional Exhaustion on Job Enthusiasm: Focused on K Airlines

Myung, Hey-Ree; Kim, Hyoung-Gon

doi:10.31336/JTLR.2020.11.32.11.283

A Study on the Moderating Effect of Mindfulness in the Effect of Airline Cabin Crew's Emotional Exhaustion on Job Enthusiasm: Focused on K Airlines

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항공 객실 승무원의 감정적 소진이 직무열의에 미치는 영향에서 마음챙김의 조절효과 분석: K항공사를 중심으로

Type: Academic journal

Author: Myung, Hey-Ree (세종대학교) Kim, Hyoung-Gon (세종대학교)

Journal: The Korea Academic Society Of Tourism And Leisure Journal of Tourism and Leisure Research Vol.32 No.11(Wn.159)

Published: 2020.11

Pages: 283 - 302 (20page)

DOI: 10.31336/JTLR.2020.11.32.11.283

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A Study on the Moderating Effect of Mindfulness in the Effect of Airline Cabin Crew's Emotional Exhaustion on Job Enthusiasm: Focused on K Airlines

Research history (8)

2022

Effect of emotional labor on job satisfaction of airline cabin crew in the COVID-19 Situation : Moderating effects of tenure and peer support

Myung Hey-Ree 관광진흥연구 2022.05 Academic journal

A Study on the Relationship between Resilience, Exhaustion, and Job Satisfaction of Airline Cabin Crew due to COVID-19

Myung , Hey-Ree Journal of Tourism and Leisure Research 2022.05 Academic journal

2021

Relationship between the display rules, resilience, emotional labor, and job satisfaction of flight cabin crewmembers : Moderating effects of social support

Hye-Ree Myung , Hyong-Gon Kim International Journal of Tourism and Hospitality Research 2021.08 Academic journal

The Effect of Airline Cabin Crew"s Display Rules on the Surface Acting of Emotional Labor: Moderating Effects of Resilience

Myung , Hye-Ree Journal of Tourism and Leisure Research 2021.04 Academic journal

Relationship between the Display Rules, Resilience, Emotional Labor and Job Satisfaction of Flight Cabin Crew : Moderating Effects of Social Support

명혜리 호텔관광경영학과 2021.01 Thesis

2020

A Study on the Moderating Effect of Mindfulness in the Effect of Airline Cabin Crew‘s Emotional Exhaustion on Job Enthusiasm: Focused on K Airlines

Myung , Hey-Ree , Kim Journal of Tourism and Leisure Research 2020.11 Academic journal

Impacts of Mindfulness of the Cabin Crew on Job Exhaustion: Moderating Effects of Employee Tenure

Myung , Hye-Ree , Pa Journal of Tourism and Leisure Research 2020.05 Academic journal

2018

The effect of occupational characteristics of cabin crew on mindfulness and job exhaustion

명혜리 관광 2018.01 Thesis

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This study was conducted to investigate the moderating effects of mindfulness on the negative causal relationship between flight attendants" emotional exhaustion and job enthusiasm. Two main hypotheses were proposed to understand the interrelationships between the variables of interest. An on-site questionnaire survey was conducted to the total of 300 Korean Air cabin crew members.
The results of hypotheses test revealed that the flight attendants" emotional exhaustion had a negative effect on their job enthusiasm as expected. And, among the sub-factors of mindfulness, decreased concentration had a negative effect on vitality, such as immersion, job enthusiasm, and departure from reality. Therefore, it was suggested that increasing the level of mindfulness for the flight attendants could be very helpful in reducing the negative impacts of emotional fatigue on job enthusiasm particularly for the flight attendants.

#감정적 소진(Emotional Exhaustion) #직무열의(Job Engagement) #마음챙김(Mindfulness)

Abstract
Ⅰ. 서론
Ⅱ. 이론적 고찰
Ⅲ. 연구설계
Ⅳ. 연구결과
Ⅴ. 논의 및 결론
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강광순 / 2012 / 마음챙김명상 프로그램이 유방암 환자의 스트레스 지각, 대처방식 및 스트레스 반응에 미치는 효과 / Journal of Korean Academy of Nursing 42(2):161~170

김만수 / 2017 / 서비스종사원의 감정적소진의 영향요인과 직무만족 / 경영컨설팅연구 17(2):49~63

김정호 / 2010 / 마음챙김과 긍정심리학 중재법의 통합 프로그램을 위한 제언 / 한국심리학회지: 건강 15(3):369~387

김진옥 / 2017 / 여행사 종사원의 마음챙김(Mindfulness)이 삶의 질에 미치는 영향: 감정소진과 감정조절의 매개효과 검증 / 관광연구저널 31(12):5~20

문현미 / 2005 / 인지행동치료의 제 3 동향 / 한국심리학회지: 상담 및 심리치료 17(1):15~33

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